Privacy Policy & Terms of Service

SMS Messaging Terms & Compliance

1. Program Description:
This messaging program delivers appointment confirmations, appointment reminders, service updates, and customer-support communications to individuals who have scheduled an appointment with Authentelligence through our website at www.authentelligence.com or through our scheduling forms. SMS messages are only sent to individuals who have explicitly opted in to receive them. Opt-in is collected through forms that include a dedicated checkbox requiring your consent to receive SMS notifications. Messages may include scheduling confirmations, reminders, rescheduling notices, follow-up communications, or responses to questions submitted to our team.

2. Cancellation Instructions:
You may cancel SMS messaging at any time by replying “STOP” to the number that contacted you. After sending “STOP,” you will receive a confirmation notifying you that you have been unsubscribed. Once confirmed, you will no longer receive SMS messages from us unless you re-opt-in. To rejoin, simply sign up again through one of our forms or scheduling pages.

3. Support Information:
If you experience any issues with our messaging program, reply “HELP” for assistance. You may also contact customer support at [email protected] or call your business phone number (if you want it added, let me know) during regular business hours.

4. Carrier Liability:
Carriers are not responsible or liable for delayed or undelivered messages.

5. Message & Data Rates:
Message and data rates may apply to SMS communications from Authentelligence. Message frequency varies based on your usage, appointment history, and communication needs. For information about your text or data plan, please contact your wireless provider.

6. Supported Carriers:
The SMS service is supported by all major U.S. carriers, including AT&T, Verizon, T-Mobile, and most regional carriers.

7. Age Restriction:
You must be at least 18 years old to participate in our SMS program.

8. Privacy Policy:
For all questions or concerns regarding privacy and data handling, please refer to our Privacy Policy at www.authentelligence.com/privacy-policy.

Authentelligence complies with all applicable laws and regulations regarding SMS, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.

General Terms

This website (“the Site”) is owned and operated by Alchemy Wellness Solutions LLC, doing business as Authentelligence (“COMPANY,” “we,” “us,” or “our”). By accessing or using the Site, you acknowledge and agree to comply with these Terms of Service, our Privacy Policy, and any other guidelines or conditions specific to services offered through the Site.

Your continued use of the Site constitutes acceptance of any revisions or updates to these Terms of Service. If changes are made, the updated Terms of Service will be posted on this page, and your ongoing use of the Site indicates agreement with the modified terms.

Intellectual Property Rights

All materials on this Site, including content, design, logos, images, text, graphics, and downloadable resources, are the property of Alchemy Wellness Solutions LLC and protected by copyright and other intellectual property laws. The Site and its contents are provided for your personal, non-commercial use. You may not modify, distribute, reproduce, republish, upload, transmit, translate, or create derivative works based on any part of the Site without explicit written permission.

You may download or print one copy of individual pages solely for personal use, provided that all copyright and proprietary notices remain intact.

Your License to Us

By submitting materials through the Site, including comments, posts, form submissions, reviews, or uploaded files, you confirm that you own the content or have obtained necessary permissions. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use, modify, display, distribute, sell, or create derivative works from that content for business purposes.

Disclaimers

The Site may contain links to third-party websites. Such links are provided solely as a convenience and do not constitute endorsement or responsibility for the content, products, or services offered on external sites.

All services, information, and materials on this Site are provided “as is” without warranties of any kind. We disclaim all implied warranties, including merchantability or fitness for a particular purpose. We make no guarantees regarding service outcomes, performance, or suitability for your business.

Indemnification

You agree to indemnify and hold harmless Alchemy Wellness Solutions LLC, its officers, employees, partners, and affiliates from any claims, losses, liabilities, damages, or expenses arising from your use of the Site or your violation of these Terms of Service.

Online Commerce

Some areas of the Site may allow you to purchase products or services from third-party vendors or platforms, such as Stripe. Any transaction between you and a third-party vendor is strictly between you and that vendor. We are not responsible for product quality, delivery, accuracy, or issues arising from those interactions.

Any information provided during a third-party purchase may be collected by the merchant and by Authentelligence. We are not liable for losses or damages arising from third-party transactions.

Registration and Passwords

Certain Site features may require creating a login or user account. You agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity related to your account. If you suspect unauthorized access, notify us immediately at [email protected].

Termination

We reserve the right to restrict, suspend, or terminate your access to the Site at any time if we believe you have violated these Terms of Service or engaged in unlawful or inappropriate conduct. Upon termination, you must discontinue use of the Site and destroy any materials obtained from it.

Governing Law

These Terms of Service are governed by the laws of the State of Texas. Any dispute arising under these Terms shall be resolved exclusively in Texas, without regard to conflict-of-law principles.

Contact Information

Authentelligence (Alchemy Wellness Solutions LLC)
10501 Quaker Ave, Suite 300
Lubbock, Texas 79424
Email: [email protected]
Website: www.authentelligence.com

By using our Site or services, you consent to these Terms of Service.

Important Notice Regarding Text Messaging Data

Authentelligence (“we,” “us,” or “our”) does not share text messaging opt-in data, phone numbers, or consent records with any affiliates or third parties for marketing or promotional purposes. All SMS opt-in records are confidential and used solely for delivering the messaging services you have consented to receive.

1. Information We Collect

We collect personal information such as your name, email address, phone number, physical address, payment information processed through Stripe, appointment details, service history, and form submission data. We also collect opt-in records and timestamps related to your consent for SMS, email, and other communications.

We may collect non-personal information such as your IP address, browser type, device data, and general website-usage information. We may store communication records, including customer questions, feedback, and support requests.

2. How We Use Your Information

We use your information to provide and improve our services, schedule appointments, deliver SMS reminders and service updates, respond to inquiries, process payments, maintain internal records, ensure security, and maintain documentation of your communication preferences and consent.

We use your personal information solely to operate our business and deliver the services you request.

3. SMS Messaging & Compliance

By opting into our SMS messaging program, you consent to receive text messages related to appointment reminders, customer support, service confirmations, and important updates. You will only receive SMS messages if you have explicitly opted in through a form or checkbox.

You may opt out at any time by replying “STOP.” You will receive a confirmation message and will no longer receive texts unless you re-opt-in. All opt-outs are processed promptly.

Message frequency varies depending on your involvement with our services. We do not send promotional SMS messages without explicit consent. Reply “HELP” at any time for assistance or contact [email protected].

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include all major U.S. carriers.

No mobile information, including phone numbers or consent records, will be shared with third parties except SMS platforms necessary for delivering messages, and only for the explicit purpose of fulfilling the messaging service.

4. Information Sharing & Disclosure

We do not sell or trade personal information. We may share necessary information with trusted service providers such as our CRM platform for appointment management and Stripe for payment processing. These providers are required to maintain confidentiality and security.

We may disclose information if required to comply with the law, legal processes, valid government requests, or in the event of a business transfer such as a merger or asset sale. SMS opt-in data will never be shared with third parties beyond the messaging provider required to deliver messages.

5. Data Security

We maintain technical and administrative safeguards to protect your information, including encryption of sensitive data, access controls, security assessments, employee training, and secure storage protocols. While we strive to protect your personal information, no method of electronic storage or transmission is entirely secure.

6. Cookies and Tracking Technologies

If cookies or tracking technologies are used, they are solely for improving website functionality, analyzing site activity, or remembering user preferences. You may disable cookies through your browser settings, though this may impact certain website features.

7. Your Rights and Choices

You may access, update, or request deletion of your personal information at any time unless retention is required by law. You may opt out of SMS messaging by replying “STOP” and may unsubscribe from marketing emails by clicking “unsubscribe.” You may also request information about how your data is processed or withdraw consent for future communications.

8. Third-Party Links

Our Site may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by Authentelligence.

9. Changes to This Privacy Policy

This Policy may be updated periodically. The most recent version will always be posted on our website with the effective date. Significant updates may be communicated through email or notices on our Site.

10. Contact Us

Authentelligence (Alchemy Wellness Solutions LLC)
10501 Quaker Ave, Suite 300
Lubbock, Texas 79424
Email: [email protected]
Website: www.authentelligence.com

By using our Site and services, you consent to this Privacy Policy.